Dear TalkTalk customer,

We have been unable to recognise your username and password. It's important that we get you up and running with the correct details to ensure that you have no more difficulties logging in. Please change the username and password on your router or modem to match the one that we provided to you in your welcome letter. If you have ever changed your password then please read on below to find out how you can easily retrieve the correct password.

Don't worry if you don’t have your welcome letter to hand. You can dial 0870 0875 562 at any time of the day or night to access our free automated service*. As soon as you have your username and password, please follow the easy to follow instructions below to get up and running again in no time.

_{*Please note that you must call from your TalkTalk landline}