Follow the steps below to re-enter your username and password on your Mac OS X computer when using a Thomson SpeedTouch 330 or Sagem F@st 800 modem.
Before you start
Before you re-enter your username and password, please ensure that:
- Your modem is connected to your computer via a cable.
- Your modem is connected to the telephone socket via a microfilter and your cables and connections are set up as they appear here:
- You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
Thomson SpeedTouch 330
Follow the instructions below to change the username and password on your SpeedTouch 330 modem. For instructions on how to do this on the Sagem F@st 800, see: Sagem F@st 800.
1. Click the modem icon in the top right-hand corner of the screen.
2. Select Disconnect.
3. Click the modem icon again and select Open Internet Connect....
4. Select SpeedTouch USB.
5. Enter your TalkTalk username into the User name box and enter your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
6. Enter 0,38 in the Telephone Number box.
7. Click Connect at the bottom of the screen.
8. Open a web browser such as Safari, Internet Explorer or Firefox. In the Address bar, type www.talktalk.co.uk and then press Enter on your keyboard.
That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.
